About Us
At Plan B Media, we’re more than an Out of Home Media leader — we’re innovators passionate about creating customer experiences that inspire, connect, and deliver impact. As we expand our presence, we’re looking for a Customer Relationship Management (CRM) Manager to drive customer engagement, loyalty, and growth.
This role offers you the chance to lead transformative CRM strategies, partner with high-profile clients, and influence business growth in a fast-evolving industry.
Your Mission
Deepen Client Relationships
- Act as the trusted point of contact for key clients, ensuring seamless communication and satisfaction.
- Build long-term partnerships through insightful engagement and proactive relationship management.
- Anticipate client needs and deliver value beyond expectations.
Lead & Execute CRM Strategy
- Design innovative CRM strategies that drive engagement, retention, and customer value.
- Leverage CRM technologies and analytics to personalize communication and optimize client journeys.
- Develop data-driven retention and loyalty programs that deliver measurable business outcomes.
Collaborate, Align & Grow
- Partner with Sales, Marketing, and Operations to integrate CRM into core business strategies.
- Identify upselling and cross-selling opportunities that align with client goals.
- Champion a customer-first approach across the organization.
Turn Data into Business Impact
- Manage and maintain high-quality customer data.
- Translate insights into actions, measuring success through customer satisfaction, ROI, and campaign performance.
- Continuously improve CRM initiatives through testing and evaluation.
Inspire & Empower Teams
- Train and mentor cross-functional teams on CRM best practices.
- Stay ahead of industry trends and emerging technologies to drive innovation.
- Influence a culture of customer-centricity across all levels of the organization.
What You Bring
- Bachelor’s degree in Business, Marketing, or related field.
- 5+ years of proven experience in CRM, Client Success, or Key Account Management (Media / Out of Home background is a strong plus).
- Strong knowledge of CRM systems, digital engagement tools, and customer lifecycle management.
- Analytical thinker who loves turning data into impactful strategies.
- Excellent communication, negotiation, and stakeholder management skills.
- A balance between strategic thinker and hands-on executor.
- Passionate about elevating customer value and building lasting partnerships.