Job purpose:
Responsible for maintaining, supporting and optimizing the Salesforce platform to ensure smooth daily operations for business users. This role involves troubleshooting issues, managing user access, handling data updates and collaborating with internal team to improve system performance and user experience.
Main responsibilities:
- Provide day-to-day support for Salesforce users, including issue resolution and troubleshooting.
- Manager user accounts, roles, profiles, and permissions.
- Monitor system performance and ensure data integrity and security.
- Configure basic Salesforce features such as fields, page layouts, reports, and dashboards.
- Assist in data import/export, cleansing, and deduplication.
- Document processes, user guides, and support procedures.
- Work with developers and team to gather requirements and implement improvements.
- Train end users on Salesforce functionality and best practices.
- Support system upgrades, testing, and deployment activities.
Qualification:
- Bachelor’s degree in Computer Science, Information Technology or related fields.
- Strong understanding of Microsoft Office, Power BI or Tableua is a plus
- 2-3 years experience in technical support or helpdesk roles is an advantage.
- Strong problem-solving and analytical skills.
- Good communication and interpersonal skills.
- Ability to manage multiple tasks and work independently.
- Soft skills: customer service mindset, attention to detail, time management, team collaboration, willingness to learn new technologies, willingness to explore and implement AI-driven solutions for automation, reporting, and user to improve work efficiency.